Guest Services

We’re Here To Help

Upon entering the Casino, you will be personally greeted by one of our charming hostesses.

Our guest service desk is located to the left of the entrance doors whereby all your questions and concerns will be pleasantly answered.


Fun has never been so rewarding

Sign up for our Encore rewards cards where you earn points for redemption on the slot machines and tables. Being an Encore member gives you access to promotions and other prize giveaways we offer.

Note: All points if not claimed will expire after a year accumulation.

At our Guest Services desk you can inquire about slot machines or tables, purchase or validate your lottery tickets and also sign up for our Encore rewards cards where you earn points for redemption on the slot machines and tables.

Being an Encore member gives you access to promotions and other prize giveaways we offer.

Our helpful slot attendants can also assist you with any questions or concerns regarding Encore cards.

Lottery 

Our full service lottery center is situated at our Guest Services desk and you can purchase Pull Tabs, Scratch N’ Win tickets, Sports Action, Keno, Lotto 6/49 and Lotto Max.

Winning tickets are cashed up to $24,999.00.
Make sure you bring valid identification for all winning tickets.

2 pieces of valid government issued photo Identification required to redeem lottery items.
ID must include a recent photo, date of birth, and full legal signature. 

To Access Your Encore Points

  1. Insert your Encore card “words first” into the slot machine of your choice.
  2. When light turns green and the screen says “welcome (your name)”
  3. Press the red X in the right hand corner of the screen
  4. Press the $
  5. Enter your 4 digit pin # and press enter
  6. Select “Redeem points”
  7. Choose how much you would like to redeem and press ok.

Visit Us Today

The Treasure Cove Casino is situated at the crossing of Highway 97 S and Highway 16. From the Prince George Airport, we are your first hotel on your way into town. Guests can explore our great shopping opportunities, live theater, and golfing within an easy 2km walk.

Location

2003 Highway 97 South,
Prince George, BC,
Canada, V2N 7A3

Hours

9am to 2am
Seven days a week

*Closed Christmas Day*